1. General

By accessing and using the CBDStorage-parking.com.au website, you agree to comply with and be bound by the following terms and conditions. These apply to all users, whether renting or listing a storage unit or parking space. Some listings may include premium concierge services such as onboarding assistance, move-in vans, and featured listings, subject to eligibility and applicable fees.

2. Definitions

• Renter: A user who books or leases a storage unit or parking space via the website.
• Host (Lister): A user who offers a storage unit or parking space for rent via the website.
• Unit: A physical storage space listed on the platform.
• Parking Space: A designated area listed for vehicle parking.
• Concierge Service: An optional paid service offered to Hosts, including vetting, onboarding, and promotional support.
• Verified Renter: A user who has completed identity and security verification checks.
• Host Rules: Rules and obligations set by the Owners Corporation or building management that apply to both Hosts and their tenants. These include compliance with strata by-laws, insurance and access requirements, and any building-specific conditions affecting the use of storage units or parking spaces.

3. Terms for Renters

3.1 Booking and Payment

• All bookings must be made through the website using the integrated Stripe Connect payment system.
• Payment is required in advance to confirm a booking.
• Refunds are subject to the cancellation policy outlined at the time of booking.
• A Stripe processing fee of 2% may apply to all payments made via Stripe.
• Concierge-supported listings may include additional benefits such as flexible cancellation or move-in assistance.

3.2 Use of Storage Units and Parking Spaces

• Units and parking spaces must only be used for lawful purposes.
• Hazardous, illegal, perishable, or flammable items are strictly prohibited.
• Renters are responsible for securing their unit using the provided padlock system.
• Parking renters must not store vehicles that are unregistered, inoperable, or leaking fluids.
• Renters must comply with any posted signage or strata rules applicable to the parking space.

3.3 Access and Security

• Access is granted via fob entry or other secure methods during designated hours.
• CCTV surveillance is in place for safety and monitoring.
• Renters must not share access credentials with unauthorised individuals.

3.4 Compliance with Building Rules

• Renters must comply with host rules or renter guidelines provided by their host. For the Archive building, these rules are available on the Archive Building website: www.archive601.com.
• It is the renter’s responsibility to review and adhere to the host rules throughout the duration of their agreement. Failure to comply may result in termination of access or additional charges.

4. Terms for Hosts (Listers)

4.1 Listing Requirements

• Hosts must provide accurate descriptions, photos, and availability of their units or parking spaces.
• Listings must meet minimum standards of cleanliness, security, and accessibility.
• Hosts are responsible for maintaining their listings and resolving any renter complaints.
• Hosts may opt into the concierge service, which includes vetting, onboarding, and promotional support.
• Hosts must hold strata ownership or permission to list units or parking spaces.

4.2 Payments and Fees

• Hosts will receive payouts via Stripe Connect or EFT (Electronic Funds Transfer).
• A 33% Booking Fee is deducted from each successful booking and ongoing payment.
• Concierge service fees are now included in the booking fee (reasonable use).
• A Stripe processing fee of 2% may apply to all payments made via Stripe.
• Hosts who take a booking off-site (outside the platform) will be charged 33% of the annual rental value of that booking, regardless of the actual booking period. This ensures fair use of the platform and discourages circumvention.
• All earnings are subject to applicable taxes and reporting obligations.

4.3 Liability and Insurance

• Hosts are encouraged to ensure their units or parking spaces are properly insured such as for public liability risks and comply with all applicable local laws and building regulations.
• The platform is not liable for damage, theft, or loss of items stored or vehicles parked.
• CBDStorage-parking.com.au is a peer-to-peer platform and does not guarantee the condition, legality, safety, or suitability of any unit or parking space listed.
• All transactions and interactions are conducted at the users’ own risk.
• The platform is not responsible for any direct, indirect, incidental, or consequential loss or damage arising from use of the site or services.

4.4 Limitation of Liability

• To the maximum extent permitted by law, the total liability of CBDStorage-parking.com.au to any user—whether renter or host—arising out of or in connection with the use of the platform, whether in contract, tort (including negligence), or otherwise, shall be limited to the total amount of fees paid by that user to the platform in the 12 months preceding the event giving rise to the claim.
• This limitation applies to all claims, including but not limited to loss of data, loss of income, or reputational damage.

5. Dispute Resolution

5.1 Initial Resolution

• In the event of a dispute between a renter and a Host, both parties must first attempt to resolve the issue directly through the website’s messaging system or contact form.

5.2 Escalation

• If a resolution cannot be reached, the matter may be escalated to the CBDStorage-parking.com.au support team for mediation.
• The support team will review the case and may request documentation or evidence from both parties.

5.3 Final Decision

• The platform reserves the right to make a final decision on disputes, including issuing refunds, suspending accounts, or removing listings.
• All decisions made by the platform are final and binding.

6. Platform Responsibilities

• The website acts as a facilitator and is not a party to rental agreements.
• We reserve the right to suspend or remove listings or accounts that breach these terms.
• We may update these terms at any time. Continued use of the platform constitutes acceptance of any changes.

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Cancellation Policy – CBDStorage-parking.com.au

1. General

This cancellation policy applies to all bookings made via the CBDStorage-parking.com.au website. By confirming a booking, you agree to the terms outlined below.

2. Cancellation by Renters

• Renters may cancel a booking up to 48 hours before the scheduled start date for a full refund.
• Cancellations made less than 24 hours before the start date are non-refundable.
• Concierge-supported bookings may include flexible cancellation terms, if applicable.
• To cancel, renters must use the cancellation option available in their account dashboard or contact support via the website.

3. Cancellation by Hosts

• Hosts must provide at least 48 hours’ notice if they need to cancel a confirmed booking.
• Repeated cancellations may result in account suspension or removal from the platform.
• Concierge-supported Hosts may be subject to stricter cancellation penalties to maintain service quality.
• Hosts are responsible for notifying renters and the platform promptly.

4. Platform-Initiated Cancellations

• CBDStorage-parking.com.au reserves the right to cancel bookings due to non-compliance with the Terms and Conditions, including breaches of strata rules such as the Owners Corporation Rules at the Archive Building (archive601.com).
• Misuse of units or parking spaces (e.g. unauthorised commercial activity or breach of strata rules) may result in cancellation.
• In such cases, renters may receive a full or partial refund at the platform’s discretion.

5. Refund Processing

• Approved refunds will be processed via Stripe and may take up to 5–10 business days to appear in your account.
• Refunds will be issued to the original payment method used at the time of booking.

6. Dispute Resolution

• All decisions made by the platform following review are final and binding.

• If you believe a cancellation or refund decision was made in error, you may escalate the matter to the support team for review.

Privacy Policy – CBDStorage-parking.com.au

1. Introduction

This Privacy Policy outlines how CBDStorage-parking.com.au collects, uses, discloses, and protects your personal information when you use our website and services.
By accessing or using our platform, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and billing details
• Storage unit and parking space details and booking history
• Payment information processed via Stripe or EFT (Electronic Funds Transfer)
• Communications sent via our messaging system
• Verification data for security purposes (e.g. ID checks, proof of address)
• Concierge service interactions and preferences

3. How We Use Your Information

Your information is used to:

• Facilitate bookings and payments
• Communicate with users regarding listings and rentals
• Vet users and deliver concierge services
• Promote listings and improve our services
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information.
We may share your data with:

• Stripe for payment processing
• Financial institutions for EFT payouts
• Legal authorities if required by law
• Vetted service providers assisting in platform operations or concierge services

5. Data Security

We implement appropriate security measures including encryption and access controls to protect your personal information.
Stripe Connect and EFT are used for secure financial transactions.
Vetting data is stored securely and only accessible to authorised personnel.
However, no method of transmission over the internet is completely secure.

6. Cookies and Tracking

Our website uses cookies to enhance user experience and analyse traffic.
You may disable cookies in your browser settings, but this may affect functionality.

7. Access and Correction

You may request access to or correction of your personal information by contacting our support team.
We will respond to such requests in accordance with applicable privacy laws.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Continued use of the platform constitutes acceptance of any changes.

10. Limitation of Liability

To the maximum extent permitted by law, the total liability of CBDStorage-parking.com.au to any user—whether renter or host—arising out of or in connection with the use of the platform, whether in contract, tort (including negligence), or otherwise, shall be limited to the total amount of fees paid by that user to the platform in the 12 months preceding the event giving rise to the claim.
This limitation applies to all claims, including but not limited to loss of data, loss of income, or reputational damage.

11. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us via the website’s contact form.